In some cases, your order may be delivered in partial shipments, meaning that the products in a single order will arrive in different deliveries. This can occur for several reasons related to the type of products you have purchased. Below, we explain the circumstances in which partial deliveries occur and how we manage this process.
What Are Partial Deliveries?
A partial delivery happens when an order cannot be fully delivered in a single shipment. This may occur due to various reasons, such as:
- Express Delivery Products: If your order includes products labeled for 2-hour delivery, such as grocery store items, these will be delivered separately in a faster shipment.
- Prepared Food: If your order includes prepared meals, cakes, or other ready-to-eat items, these may also arrive in a separate shipment.
- Special Refrigeration Products: Products requiring special refrigeration (such as fresh foods) may be delivered separately to ensure they remain in optimal condition.
- Heavy Products: For appliances or other large and heavy items, delivery will be made separately due to their size and logistical requirements.
What Should You Know About Partial Deliveries?
- Partial Shipment Notifications:
If your order includes products that are delivered in partial shipments, you will receive an email notification for each delivery, keeping you informed about the status of every shipment. - Delivery on Different Days:
It is important to note that not all parts of your order will arrive on the same day. Deliveries may be spaced out over several days due to product availability and type.
Delivery Costs:
Regular delivery products follow standard shipping costs. Partial shipments containing heavy or dairy items have their own rates based on the province. Prepared foods, such as meals or cakes, are delivered free of charge.