How Can I Check the Status of My Order?

At Supermarket23, we offer you an easy and organized way to track your orders. Through the "My Orders" section, you can access all the information about your purchase status and explore a detailed history of your transactions. Below, we explain how to use this tool effectively.

If you are using our mobile app, make sure to read here

Access "My Orders"

1. Locating the Section
   To start tracking your order, simply go to the "My Orders" section, which is located on the homepage of Supermarket23 next to your username.
   
   
    
2. Filtering Orders by Date
   Within this section, you can filter your orders by a time range. You can view a history of the last 6 months' orders, allowing you to keep track of your most recent purchases.

In "My Orders," you can also see orders that have not been charged due to payment issues, such as transaction failures.

These orders can be recovered, and you have the option to retry payment once the payment issue has been resolved.

Within each order, you can check the following information:

• Total cost of the order.
• Products included in the purchase, with details such as name and description.
• Quantities of each item purchased.
• Recipient information, including name and delivery address.

This will allow you to have a complete view of your past orders and verify that everything is in order.

If you want to reorder products from previous orders, you have the option to add them to your cart, as long as they are still available in the store.

Another Way to Track Your Order

If you were not the one who made the purchase but you have the order number and the email of the customer who made the purchase, you can also check the order status using our virtual assistant in the bottom right corner of the store.

Steps to Do This:

1. Open the virtual assistant by clicking on the icon in the bottom right corner of the store.
2. Select the option "I want to check the status of a purchased order."
3. Fill in the fields with the order number and the customer's email who made the purchase.
4. Done: The assistant will provide you with the order status.