We ensure that your orders are delivered safely, efficiently, and directly to the recipient’s doorstep. To guarantee an optimal experience, we follow a structured delivery process that allows for product verification and confirmation of receipt. Below, we explain all the details.
Order Confirmation and Communication with the Recipient
- Once you complete your purchase, you will receive an email with the order details.
- It is recommended to forward this email to the recipient so they are informed about the products they will receive.
Order Delivery to the Recipient
- Delivery is made only to the registered recipient on the order or to an alternative person previously designated in the order.
- If the recipient has a physical or motor disability, our team will provide assistance to ensure a comfortable and safe delivery.
- We do not deliver to people with mental disabilities or individuals under the influence of alcohol or drugs.
- No deliveries are made to minors, ensuring that each delivery is responsible and appropriate.
Product Verification During Delivery
To ensure the order is received correctly, the following procedure is followed:
- The recipient must inspect the products at the time of delivery. It is recommended to remove each item from its packaging to verify its condition.
- Our delivery team takes a photo of the complete shipment as proof of delivery.
Once the receipt is confirmed, the recipient must digitally sign the delivery on the distributor's mobile device.