The Express Delivery service by Supermarket23 is carried out exclusively through Bodegones, which are physical locations strategically distributed across different areas of the city. Thanks to these distribution points, we can ensure fast and efficient delivery of selected products. Each bodegón covers a specific area, allowing recipients to receive their purchases as quickly as possible.
Service Details
1. Eligible Products:
To access Express Delivery, you must purchase products marked with the labels:
- "Free Shipping", indicating that there is no additional shipping cost.
- "Arrives in 4h", guaranteeing that the order will be delivered within four hours after the order is approved.
It is important to ensure that all products in the cart have both labels for the service to apply correctly.
2. Delivery Time:
Purchases made within the established schedule will be delivered on the same day, provided the order is successfully approved.
3. Shipping Cost:
This service has no additional cost. Customers can enjoy delivery regardless of the total purchase amount, as long as the selected products belong to the bodegones and are marked with the corresponding labels.
4. Recommended Purchase Time:
Purchases to receive Express Delivery can be made at any time of the day; however, it is recommended to place the order between 8:00 a.m. and 5:00 p.m. (Cuba time) to ensure same-day delivery.
5. Delivery Hours:
Deliveries are made every day between 8:00 a.m. and 5:00 p.m. (Cuba time).
6. Purchases Outside Recommended Hours:
If the purchase is made after 5:00 p.m., the delivery will be scheduled for the next day during the early hours of service operation.
Important Note: Delivery times and schedules may be subject to change during holidays or in cases of energy crises, among other causes.
Service Availability by Zones
The Express Delivery service is not available in all areas of the country, but Supermarket23 is constantly working to expand coverage.
To verify if the service is available in the recipient's location, follow these steps:
-
Log into your account on Supermarket23.
- Access the top left-hand menu of the store.
- Select the "Convenience Stores" option.
- Select an already saved recipient or create a new one to see the available Convenience Stores in your area. Make sure to provide the correct address (street + house or building number, apartment, between adjacent streets, neighborhood or district, municipality, province); otherwise, no Convenience Stores will be available for purchase.
Only products from Convenience Stores available in the selected area can be delivered via the Express Delivery service.