We work to ensure that every order reaches its recipient correctly. However, if you have been waiting for your order delivery and your recipient receives a different order that does not match what you purchased, it is important to act immediately to resolve the situation.
Steps to follow if you receive an incorrect order
- Do not open any of the received packages. To properly process a claim, the products must remain in their original condition and untouched.
- Contact our Customer Service team as soon as possible to report the incident and initiate a claim.
How to contact us?
You can report the issue through any of our contact channels:
Phone: 1-800-987-2381
Email: ayuda@supermarket23.com
Messaging: Click on the chat icon in the bottom right corner of our store to speak with a representative.