If your order was a single shipment and at the time of delivery a product was missing, you have the right to receive your complete purchase and file a claim for the missing item.
If you have paid for a product that was not delivered, we recommend taking immediate action so we can provide you with a quick and effective solution.
Steps to follow if a product is missing from your delivery
Check your order upon delivery: Before signing the receipt, make sure to review that all the products listed on your invoice are included in your order.
Report the issue immediately: If you notice that a product is missing, contact our Customer Service team to open a claim.
Have your purchase details ready: To speed up the process, have your order number and details of the missing product available.
Available resolution options
Once the claim is validated, the following solutions will be offered, taking your preference into account:
- Product replacement: The missing item will be shipped as soon as possible if it is in stock.
- Refund to your payment card: If you prefer to receive your money back, we will process the refund to the same payment method used for the purchase.
Store credit refund: If you prefer to use the amount for a future purchase, you can opt to receive store credit in your Supermarket23 account.
How to contact us to report a missing product?
- Phone: 1-800-987-2381
- Email: ayuda@supermarket23.com
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Messaging: Click on the chat icon in the bottom right corner of our store to speak with a representative.
Our team will process your claim as quickly as possible to ensure you receive your complete purchase.