To file a complaint, you can access a claims form, available only through our website. (How do I access the claims form?) and initiate this process independently, or you can contact our Customer Service team through various channels:
- Phone: 1-800-987-2381
- Email: ayuda@supermarket23.com
- Live Chat: Click on the chat icon in the bottom right corner to speak with a representative in real time.
- Complaint Form: You can initiate a complaint by logging into your account, going to the "Order Details" section, and selecting "Create Complaint". (How to access the complaint form?)
It is essential to provide accurate and complete information when filing a complaint. This may include details such as the order number, a detailed description of the issue, photographic evidence, and any other relevant information that can assist our team in understanding and effectively resolving the complaint."