You can initiate a claim independently.
To do this, you must log in to your account on the store's website, go to the "My Orders" section, and then click on "Details" for the specific order you want to claim. Once this action is completed, the option to "Create a Claim" will appear.
You must complete the form specifying the reason for the claim. These can include:
Service issue:
Product issue:
Customer dissatisfaction with the resolution of a previous claim:
Delayed claim:
Observations:
From the moment the order is delivered to the recipient, the customer has up to 15 days to file a claim. All claims have a response time of 72 hours. The resolution time will vary in each case.