We understand that some people may face difficulties shopping online due to visual or motor impairments or simply because they find it challenging to navigate digital platforms. That’s why we have designed an assisted shopping service, specifically tailored for these individuals, providing free personalized assistance through our Customer Service team. This service is available to help customers complete their purchases quickly and efficiently. Below, we explain how the assisted shopping process works.
Customer Contact
To begin the assisted shopping process, the customer must contact our Customer Service team through one of our available contact channels.
- Request the assisted shopping service and provide a phone number where we can reach you.
- Our representative will call you at the provided number to confirm that you require assistance with your purchase.
Creating the Recipient
If you do not have a registered recipient in your account, we will ask for the following details during the call to create one:
- Full name of the recipient.
- Phone number.
- Complete address (province, municipality, street, house number, neighborhood).
Once this information is collected, we will register the recipient in your account to proceed with the purchase.
Selecting Products
The next step is choosing the products you wish to buy. During the call:
- Specify the products you would like to purchase.
- Our representative will search for them on the platform and add them to your shopping cart.
- We will verify the quantity, price, and characteristics of each product to ensure everything is correct.
Order Review
Once the products are added to the cart, we will conduct a detailed review:
- We will read the product list back to you to confirm that everything is correct and the total amount of your purchase.
- If needed, you can modify your order.
- We will re-verify the recipient’s details to ensure all information is accurate.
Additionally, we will inform you about any special offers or bonus gifts applicable to your order.
Payment Process
Once the order is confirmed, we will proceed with the payment. For this, we will need the following information from your credit or debit card:
- Name as it appears on the card
- Card number
- Expiration date
- Security code (CVV)
We will verify that the card is valid and process the payment. Once the payment is confirmed, we will send you an email with your order details.
Order Confirmation and Delivery
Finally, once your order has been processed, we will inform you about the estimated delivery time.
- We will confirm that your order is being processed and provide you with the necessary details.
- Call closure: We will finalize the process by ensuring you have all the required information and that you are satisfied with your purchase.
Conclusion
The assisted shopping service at Supermarket23 is designed to guide you through every step of the purchasing process, ensuring a quick, easy, and hassle-free experience, especially for individuals with physical limitations. If you need assistance at any point, our Customer Service team is ready to help. Thank you for choosing Supermarket23!