At Supermarket23, we understand how important it is to have your equipment in good condition and functioning properly. If your product presents a technical failure within the warranty period, it is essential that you contact our Customer Service team immediately so we can provide an appropriate solution.
All claims related to technical failures must be managed through our Customer Service team or the technical support number provided on the product's warranty certificate. These are the only authorized channels to begin the evaluation and application process of the corresponding warranty.
You can contact us through any of the following official channels:
- Toll-free phone number: 1-800-987-2381
- Email: ayuda@supermarket23.com
- Direct messaging: Via the chat icon located in the lower right corner of our website
- Claims form: Available from your user profile in our store
What do you need to have on hand?
- The product's Warranty Certificate.
- Detailed information about the failure or unusual behavior of the equipment.
- If possible, photos or videos that show the issue.
Once your request is received:
- Our team will verify that the product is within the warranty period.
- A technical evaluation of the equipment will be coordinated to determine whether the failure is covered by the warranty.
- Based on the result of the review:
- Repair will be carried out (if applicable).
- If the equipment cannot be repaired, a replacement or refund will be issued according to the warranty conditions.
To ensure faster service, do not attempt to repair the equipment yourself or go to external repair shops. Always contact Supermarket23 through official channels, and our team will support you throughout the entire process.