Although we strive to offer fast and efficient delivery service, several factors may cause delays in the delivery of your order. Below, we explain the main situations that can affect delivery times and how we ensure that you are kept informed at all times.
Factors That May Cause Delivery Delays
- Errors or Last-Minute Changes in Recipient Information
If there are changes or errors in the recipient's details, such as an incorrect address or missing information, this may cause delays in the delivery process. It is important to carefully review all information before finalizing your order to avoid any issues. - Orders Containing Medications
Orders that include medications require an additional confirmation and validation process to ensure they are delivered safely and correctly. This process may take longer than for other products, which could result in a slight delay in delivery. - External Factors Beyond Our Control
Occasionally, situations such as fuel shortages or adverse weather conditions can affect logistics and delay deliveries. Unfortunately, these factors are beyond our control, but we make every effort to minimize their impact.
How Do We Keep You Informed?
If your order is affected by any of these factors, you will always be notified by email with the latest updates on your delivery status. Additionally, you can always contact our Customer Support Team for further details and real-time updates.