Once your order has been scheduled and confirmed, you will not be able to modify or cancel the delivery directly from the platform.
If you need to make changes to your order, it is important to contact our Customer Support team, who will evaluate your request and provide the available options to manage the situation.
How to Modify or Cancel a Scheduled Delivery?
If you want to make any changes to your delivery, follow these steps:
- Contact Customer Support as soon as possible through our official channels.
- Provide your order details, including the order number and scheduled delivery information.
- Wait for confirmation from our team regarding the available options for your case.
Recommendations
Before confirming your order, carefully review the delivery date and selected products.
If an unexpected situation arises and you need to make changes, contact Customer Support as soon as possible.
If the cancellation or modification request is made at very short notice, it may be more difficult to manage, as the order could already be in the distribution process.