If you are using our mobile app, make sure to read here
At Supermarket23, we constantly strive to maintain a diverse selection of products and ensure that your recipient in Cuba receives exactly what they need. However, due to high demand, products may sell out at any time. It is important to understand how product availability works to avoid any inconveniences during your purchase.
Check Availability Before Adding Products to Your Cart
To ensure that the products you wish to purchase are available in your recipient's location, follow these steps before buying:
- Declare your recipient’s province and municipality on the store’s homepage.
-
The store will only display products available for that area, preventing you from adding items that cannot be delivered to that location.
This step is essential to ensure that your purchase is valid and that your recipient can receive the selected products without issues.
The Product in Your Cart is Not Reserved
Adding a product to your cart does not guarantee its availability. Even though you see it in your selection, the product remains available for other customers in the store.
- If the product sells out before you complete the payment, you will no longer be able to purchase it.
- To ensure that the chosen products remain available, complete the payment as soon as possible. The longer you wait, the higher the risk that the product will sell out.
What to Do if a Product is Sold Out?
If an item you wish to buy is not available at the time of purchase, we recommend:
Check the store periodically: We frequently restock our products, so the item may become available again at any time.
Explore alternatives: You can browse similar products within the same category.
Purchase as soon as possible: If you see that the product is available, complete the payment without delay to secure your purchase.